General Services Policy for Students with Disabilities or Special Needs

The A. M. Al-Refai Library strives to maintain reasonable accommodation for users with disabilities. The Library circulation staff, upon request, will help those with special needs to use the online catalog, access stack materials, or obtain longer loan periods. The Library has wheelchair accessible entrance and workstations.

Accessibility

There are accessible tables, carrels, and computers available on the ground floor of the Library. The Library provides two wheelchair accessible workstations for men close to the American Corner, and one such designated workstation for ladies in the major cluster of workstations in the lower level of the Library.
Persons requiring other assistance to access information from a Library's research workstation are urged to ask for help from the Library Staff. The Library ensures that users with disabilities can access needed information as easily and efficiently as possible, to include, at the minimum, that:
• Users with disabilities can physically enter the library.
• The workstation is located on a table that can be adjusted higher or lower
• The workstation is accessible by wheelchair

Service Policies

The following services will be offered to persons with disabilities upon request:

• Finding and Using Library Materials
• Offer assistance to facilitate the use of finding aids (online and physical)
• Locate books from stacks and shelf areas
• Extend reserves or loan periods or modify other lending rules on an individual basis when possible (to be determined by Supervisors)
• Accept telephone requests to check Online Catalog (HIP) to find out the status of an item. On an individual basis, check to see if an item is on the shelf or check out
• Assist with photocopying of a limited number of pages from books and journals

Reference Assistance

• Advice about access to specialized online information resources
• Explanations and descriptions of resources of specialized information
• Help with numerous bibliographic citations
• Instruction on how to use available library technologies